Questions & Answers

It is an anti-allergenic silicone bag with a secure closure which allows you to practice water sports while you carry your Smartphone.

The main purpose of KGUARD, as a brand, is to provide safety when carrying your belongings. We provide safety in different ways:

  • The Smartphone keeps its signal and connectivity while being inside KGUARD XL, so you can be geolocalized at any time in any place by simply having your smatphone on and with you. You can also make calls in some smartphones when the phone is in the bag or with the help of peripherals (smartwatches, ear pods…).
  • KGUARD XL is completely waterproof. It allows you to carry your device with you in wet environments in a SAFE AND DRY way.
  • The silicone bag acts as an extra phone case which protects your device from strokes.

Important: Smartphones and electronic devices can be sensible to pressure changes. Please be aware that pressure changes might damage your phone. If you plan to submerge your phone to great depths, check your phone's specifications before diving.

KGUARD XL is very simple to use. First, insert the object you need to protect in the bag; in order to do that, stretch the neck of the bag with some strength so that the device enters completely (the silicone bag can stretch up to 3 times it’s original size). Second, pass the cord through the neck of the bag. Third, fold the neck of the bag over and slide the closure until it exceeds the cord; apply a little strength to make sure that the bag is properly closed. For more information read the “use and maintenance” instructions..

It is translucid. The cord is black and the ring has a green reinforcement, which increases the visibility of the bag. If you want to customize your design take in account that large quantity order will be needed. Please contact us by email for more information.

Yes, you can introduce any type of cell phone. Just make sure the device fits into the bag and that the bag closes entirely. The bag dimension is 23cm x 11cm x 0.8cm, but its material can stretch up very easily.

KGUARD XL allows the phone its signal and connectivity, so you can be geolocalized and receive calls when the phone is inside the bag.

In most of the tested devices the screen works without any problem when the device is inside the waterproof bag. We have detected that in Samsung models with infinity screens and Apple devices the screens do not work. In these cases it is possible to use them by means of peripherals or elements outside the bag since the device can be activated and receive the signal.

The weight of the bag plus accessories is 60 grams. The bag dimension is 23cm x 11cm x 0,8cm. The dimension of the sealed bag is 18cm x 11cm x 0,8cm. The neck of the bag has a special width designed to easily insert your Smartphone. The cord is 120cm long and it comes with a fastener. Bear in mind that the bag is made of silicone, which can stretch up to 300% it’s original size.

The KGUARD XL bag is made of silicone, an ideal material for saline environments; it is waterproof, flexible, soft-to-touch, anti-allergenic and long-lasting. The material has LFGB certification (German law adopted by Europe), which guarantees that it is suitable for food use since it does not contain chemical substances. Silicone is characterized by being resistant, odorless, non-toxic, antibacterial, easy to clean and highly elastic.

The bag is mainly designed to keep your Smartphone, but you can also keep small objects you want to protect from the water: keys, money, credit cards, jewerly…

Important: PLEASE keep the KGUARD XL bag away from sharp objects which can damage the bag. Avoid introducing sharp objects inside.

Thanks to its design, with no sharp edges or rigid areas, you can hang the bag around your neck using the long cord or wear it as a shoulder strap. It won’t bother you while practicing your sport activity.

KGUARD XL allows your smartphone’s conectivity. So if you have a smartwatch connected to your phone, it will be 100% functional when your phone is inside the pouch.

The KGUARD XL bag is IPX8 certified. The tests carried out by TECNALIA proves that KGUARD XL is waterproof up to at 40 meters depth.

Important: Smartphones and electronic devices can be sensible to pressure changes. Please be aware that pressure changes might damage your phone. If you plan to submerge your phone to great depths, check your phone's specifications before diving.

The IP (Ingress Protection) certification is one of the international standards of the International Electrotechnical Commission and is ruled by the CEI 60529 European standard. This standard allows classifying the degree of protection against the penetration of dust (X) and water (8), being 8 the maximum protection that can be obtained against the penetration of water. The tests to grant us the IPX8 level certification have been carried out at a depth of 40 meters by the independent laboratory TECNALIA IPX8 certification.

We recommend you to always follow the instructions and test the product lock system until you become familiar with it. Follow these steps for a correct closure:

  • Pass the mouth of the bag through the cord until it is placed in the lower area of the neck of the bag.
  • Fold the neck of the bag over.
  • (Note: Closure improves if you squeeze the bag, with the smartphone inside, so that you remove the air that remains inside the bag).
  • Slide the closing ring until it exceeds the fold of the neck.
  • The bag is closed and ready. Hang it around your neck or keep it in your pocket.

For more information and details download and read read use and maintenance instructions.

You can buy KGUARD XL in this link, in different marketplaces, in our network of physical stores and distributors of the brand. If you need more information or if you are interested in the distribution of KGUARD XL, contact us at the following email address.

You will receive a package with: one KGUARD XL bag, a closure ring with its reinforcement, a 120 cm long cord and the instructions for its use and maintenance.

KGUARD XL allows you to keep your phone’s signal and connectivity, so you can receive calls and use apps while your phone is in the bag. The signal will be reduced if you are submerged in water.

Check that your screen works properly once inside the KGUARD XL pouch to be able to make and receive calls using KGUARD XL.

The usual guarantee for this type of product is 2 years against manufacturing defects.

Please keep in mind that after its use in touch with salty water, it must be washed with freshwater. You must keep it away from cutting or sharp elements, as they can damage the material. Always make a good and responsible use of the product.

Although buoyancy is not the purpose of the product, KGUARD XL can float if you leave air inside the bag at the time of closure.
The buoyancy test with a weight of a small mobile device or large electronic vehicle key yields positive results, the product floats. It is necessary to leave a little air in the bag at the moment of closing. But keep in mind that it is best to always carry it with you.

The bag’s material is translucid, but not transparent. To use the camera take the phone outside the bag.

The main goal of KGUARD XL is to be 100% waterproof and 100% soft and flexible so that it adapts to all shapes and sizes. This way, you can carry your smartphone safely without limiting its signal and geolocation, and without being disturbed by it while practicing sport. When it's time to take pictures and videos you will have to take your phone out of the bag.

With the purchase of KGUARD XL, the complete product is sent (bag, closure system, cord, fastener and instructions for use). If you want to replace products separately, you can contact us by email and we will notify you.

We guarantee the good performance of the product, although we recommend you to test its closing and opening systems before going to the water. This way you will be able to practice your favorite sport peacefully. Practice at home with your objects or inserting a piece of paper inside the bag. It will be very useful to familiarize yourself with the correct use of KGUARD XL before using it.

After its use, we recommend you to wash it with freshwater. If you are going to stop using KGUARD XL for a long time, we recommend you to spray it with talcum powder to keep all its properties in optimal conditions.

Yes, but BE CAREFUL. Make sure it does not have sharp materials that could cause cracks in the pouch.

If you are interested in customising the colour or placing your logo on it, please note that you will have to place a special order with a minimum quantity. If this is your choice, please contact us by email.

The product is designed to be a long lasting product. If you don't lose it and take good care of it, you will have it for years.

KGUARD XL undergoes rigorous quality controls. In case of any incident please contact us The product has manufacturing warranty.

The material is translucid, so you can properly see what the screen is displaying. KGUARD XL has its logo in only one side of the bag, so we recommend you to insert your phone with the screen facing the other side of the bag (the one that does not have the logo on it).

KGUARD XL provides certified waterproofness. The IPX8 certification we obtain ensures total waterproofness up to a depth of 40 meters for 24 hours.

Important: Smartphones and electronic devices can be sensible to pressure changes. Please be aware that pressure changes might damage your phone. If you plan to submerge your phone to great depths, check your phone's specifications before diving.

Yes, it does. The silicone material and the bag’s thickness protect your device and its screen from shocks.

KGUARD XL allows your phone’s signal, conectivity or sound, so you can receive calls when it is inside the bag.

The main goal of KGUARD XL is to be 100% waterproof and 100% soft and flexible so that it adapts to all shapes and sizes. This way, you can carry your smartphone safely without limiting its signal and geolocation, and without being disturbed by it while practicing sport. When it's time to take pictures and videos you will have to take your phone out of the bag.

Through our email we will solve all your questions.